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FAQ

Browse through these FAQs to find answers to commonly raised questions about Coin Vaders.

Wires

  • How to start accepting money from customers with Coin Vaders Wires solution?

    To start accepting C2B transfers you just need to contact us and you will get a personal link to create EU IBANs and monitor received transfers.

  • How to create EU IBAN on a client’s name?

    To create EU IBAN you should fill in Create IBAN form with your customer’s data and upload his/her ID documents or send a link to your client.

  • What documents are required to create an IBAN?

    You should upload documents including proof of identity and proof of address. They can be a passport copy or a driving license and a utility bill up to 3 months old.

  • Can I upload scans of required documents later?

    Yes, you can. You can start using your bank account right after its creation. But you should provide all required documents within 3 business days at compliance@coinvaders.io

  • Can I change data submitted during IBAN creation later?

    No, you can’t, because bank account is instantly opened. Be attentive and double check all the data you provide while creating EU IBAN.

  • How quick can I start accepting funds?

    As soon as you’ve created EU IBAN on your client’s name.

  • How long are transfers via Coin Vaders system processed?

    During about 24 hours, but usually it takes no more than a few hours.

  • How many EU IBANs can I create?

    Unlimited number.

  • Are there any recalls with Coin Vaders Wires?

    No, there aren’t. Coin Vaders Wires enables fast and smooth C2B transfers within SEPA zone with no recalls.

  • Can I monitor received transfers somehow?

    Yes, you can. You can track all your transfers accepted via provided IBAN Interface.

Exchange

  • Which cryptocurrencies are supported by Coin Vaders Wallet?

    So far, Crypto Vaders Wallet supports Bitcoin, Ethereum, Dash, Litecoin. We are continuously working on expanding their range.

  • What do I need to make an exchange?

    To make an exchange you should get Coin Vaders Wallet. You can download its app version from Google Play or AppStore for free or use web version that is available on our website.

  • How long is exchange transaction processed?

    Exchange transaction is instant and takes only a few seconds.

  • Can I exchange crypto to crypto? Is it possible to exchange crypto to fiat and back?

    Yes, you can. Fiat Wallet feature launched into Coin Vaders Wallet allows to handle regular currencies. Available exchange types are crypto-crypto, crypto-fiat, fiat-crypto, fiat-fiat.

  • How to make exchange currencies with Coin Vaders Wallet?

    To make an exchange you need to:

    • Choose Exchange tab in your Elegro Wallet.
    • Select the currency you are going to exchange and a currency you’d like to receive.
    • Specify the amount of currency for exchange. The amount of received currency will be generated automatically.
    • Choose a wallet to exchange and a wallet to receive funds.
  • How do I buy cryptocurrencies with Coin Vaders Wallet?

    To buy crypto you need to:

    • Create Fiat Wallet account for regular currency you want to sell.
    • Load money into your Fiat Wallet from a bank account.
    • Exchange fiat money to coins you need using Exchange section in the wallet.

    After the purchase you can securely store coins in our crypto wallet or transfer them to a third-party hardware storage/crypto address.

  • How do I sell cryptocurrencies with Coin Vaders Wallet?

    To sell crypto you need to:

    • Create a crypto wallet for a cryptocurrency you want to sell.
    • Transfer coins from your hardware storage/crypto address to your newly-generated wallet.
    • Generate Fiat Wallet account to place fiat money you’ll get after exchange.
    • Exchange crypto coins to euros using Exchange section in the wallet.

    After the exchange you can smoothly withdraw the money received to a business or personal bank account (SEPA, SWIFT).

  • How can I withdraw fiat money to my bank account after exchange?

    You can smoothly and quickly withdraw fiat money to your personal or business bank account using provided with Fiat Wallet LT/EU IBAN.

Wallet

  • What can I use Coin Vaders Wallet for?

    You can use our crypto wallet to securely store, receive, send, exchange, spend crypto/fiat funds in one place.

  • What crypto coins does Coin Vaders Wallet support?

    It supports Bitcoin, Litecoin, Dash, Ethereum. The range of cryptocurrencies is constantly expanded.

  • Is it possible to manage fiat currencies within Coin Vaders Wallet?

    Fiat Wallet feature launched into Coin Vaders Wallet allows to handle regular currencies along with crypto coins.

  • Can I use your crypto wallet on my smartphone?

    Yes, you can. Coin Vaders Wallet is available in two versions: app and web.

  • Where can I download Coin Vaders Wallet app?

    You can download Coin Vaders Wallet app from Google Play or AppStore for free.

  • How long are payments made with your wallet processed?

    All Coin Vaders Wallet transactions are instant.

  • How can I change email verification into phone or any other type?

    Go to Settings tab and choose the verification type you are the most comfortable with.

  • How long does it take to create a bank account after I’ve generated Fiat Wallet?

    It is created as soon as you’ve successfully generated your Fiat Wallet.

  • What ID documents should I provide to pass KYC procedure while Fiat Wallet generating?

    You should upload documents including proof of identity and proof of address. They can be a passport copy or a driving license and a utility bill up to 3 months old.

  • What is the difference between EU and LT IBAN?

    You can use EU IBAN on behalf of the same account holder’s name while LT IBAN can be used to accept and send funds from/to accounts belonging to other holders’ names.